Huntix360 Returns, Refunds & Warranty Support Policy

Last updated: August 4, 2026
Effective date: August 4, 2026

Huntix360 wants every customer to purchase with confidence. This policy explains how eligible returns, cancellations, refunds, exchanges, damaged or defective products, refused or unclaimed packages, and warranty-support requests are handled.

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies available under applicable consumer-protection law. If this policy conflicts with a mandatory legal requirement, the applicable law will take precedence.

1. Return Periods

Customers Outside the European Union Managed Markets Region

For eligible purchases made on or after August 4, 2026, customers may request a standard return within 30 calendar days after the product is delivered.

If products from the same order are delivered separately, the return period for each product begins on the date that product is delivered.

European Union Managed Markets Customers

Eligible online purchases delivered to customers in the European Union Managed Markets region are subject to the statutory withdrawal rules in Section 14. Customers may notify Huntix360 of their decision to withdraw within at least 14 calendar days beginning on the day after the customer, or a person designated by the customer, receives the final product in the order.

If a return or withdrawal deadline falls on a weekend or public holiday, it will be extended where required by applicable law or the applicable Shopify regional return rule.

The policy disclosed at checkout generally governs purchases made before August 4, 2026. This updated policy will not be applied retroactively to reduce existing rights or impose a fee that was not disclosed when an earlier order was placed.

2. Return Eligibility

To qualify for a standard customer-preference return, the product must:

• Be in like-new and reasonably resellable condition;

• Include all original remotes, controllers, cables, connectors, brackets, mounting hardware, manuals, accessories, and supplied components;

• Include the original packaging where reasonably available;

• Have matching and intact serial numbers or identifying labels, where applicable;

• Be free from unreasonable damage, modification, contamination, corrosion, or excessive use; and

• Include valid proof of purchase from Huntix360.

Customers may open the package, inspect the product, and perform reasonable basic functionality testing.

Use beyond what is reasonably necessary to inspect and evaluate the product—including extended field use, permanent installation, altered wiring, drilling, modification, or use that causes visible wear—may make the product ineligible for a standard customer-preference return or may result in a reasonable reduction of the refund where permitted by law.

These conditions do not limit mandatory rights relating to defective, unsafe, incorrectly described, or otherwise non-compliant products.

3. Items Not Eligible for Standard Customer-Preference Returns

The following items are not eligible for a standard customer-preference return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards;

• Products clearly marked as final sale before purchase;

• Customized or personalized products;

• Products modified at the customer’s request;

• Products damaged through misuse, improper installation, unauthorized alteration, or use outside published specifications; and

• Items returned without enough information to identify the original order.

A final-sale or customized-product exclusion does not remove mandatory rights relating to defective, unsafe, or incorrectly supplied products.

4. How to Request a Return

To request a return, contact support@huntix360.com within the applicable return period and provide:

• Your order number;

• The product you wish to return;

• The reason for the return;

• Photographs or video when the request involves damage, malfunction, missing components, or an incorrect product; and

• Any other information reasonably required to review the request.

A return is authorized only after Huntix360 provides written approval, a return authorization, the correct return address, and return instructions.

Once a standard return is authorized, the customer must dispatch it within 14 calendar days, unless Huntix360 agrees otherwise in writing or applicable law provides a different period.

Do not return a product to the original delivery address, company registration address, fulfillment origin, or address printed on the original shipping label unless Huntix360 specifically instructs you to do so.

The authorized return address may differ from the original shipping origin and may be located in another country, depending on the product, customer location, and available return facility.

Returns sent without authorization or to an incorrect address may be delayed, refused by the receiving facility, lost, or require additional verification. Requiring return authorization does not limit any mandatory consumer rights.

5. Return Shipping Costs

Customer-Preference Returns

The customer is responsible for return shipping costs when the return is caused by:

• A change of mind;

• Personal preference or unmet subjective expectations;

• An incompatible application not caused by inaccurate information provided by Huntix360;

• Ordering the wrong product, mounting option, configuration, or quantity; or

• Another reason not caused by Huntix360.

Customers arranging their own return must use a trackable shipping service. Shipping insurance and signature confirmation are strongly recommended for high-value products.

The customer remains responsible for the returned package until it is delivered to the authorized return location, except where applicable law provides otherwise.

Huntix360-Caused Returns

If a return is caused by a confirmed product defect, shipping damage, incorrect item, missing component caused by a fulfillment error, or another circumstance for which Huntix360 is responsible, Huntix360 will provide an approved return label, reimburse reasonable and pre-approved return shipping costs, or provide another appropriate solution.

Customers should not arrange an expensive return shipment without written approval from Huntix360.

6. 15% Restocking Fee

For an approved standard customer-preference return under the 30-day return rule, a 15% restocking fee will be deducted from the eligible product refund where the fee was clearly disclosed before purchase and is permitted by applicable law.

The 15% restocking fee does not apply to:

• A confirmed product defect;

• Confirmed shipping damage;

• An incorrect product or missing component caused by Huntix360;

• A valid warranty claim;

• An eligible exercise of the European Union statutory right of withdrawal;

• A return or remedy for which such a fee is prohibited by applicable law; or

• An order placed before the fee was disclosed and became effective.

The restocking fee will not be used to reduce or replace a mandatory remedy for a defective, unsafe, incorrectly described, or otherwise non-compliant product.

7. Product Condition and Refund Reductions

Returned products will be inspected before a refund is approved.

Where permitted by law, Huntix360 may make a reasonable additional reduction for:

• Missing components or accessories;

• Damage caused after delivery;

• Use beyond what was reasonably necessary to inspect the product;

• Cut, altered, or modified wiring;

• Drilled holes, permanent adhesive, or unauthorized mounting modifications;

• Unauthorized repair, disassembly, or alteration;

• Actual restoration or component-replacement costs; or

• A documented reduction in the product’s value caused by unnecessary handling or use.

Any condition-based reduction will reflect the product’s actual diminished value, missing components, or documented restoration costs. Huntix360 will not charge twice for the same loss or cost.

No reduction will be applied where prohibited by applicable law.

8. Original Shipping Fees, Taxes, and Third-Party Charges

Unless the return was caused by Huntix360 or reimbursement is required by applicable law, the following may be non-refundable:

• Original shipping charges;

• Upgraded or expedited shipping charges;

• Return shipping costs;

• Customs duties, import taxes, or VAT;

• Brokerage or clearance fees;

• Carrier storage, redelivery, interception, rerouting, or address-correction charges; and

• Other third-party logistics or banking costs.

For eligible European Union statutory withdrawals, Huntix360 will refund the cost of the least expensive standard outbound delivery option offered at checkout where required by law. Any additional cost of upgraded or expedited delivery selected by the customer may remain non-refundable where permitted by law.

Orders advertised with free standard shipping will not have a separate outbound shipping deduction applied to a normal customer-preference return. The applicable 15% restocking fee and customer-paid return shipping may still apply.

9. Damaged, Defective, Missing, or Incorrect Products

Customers should inspect their order promptly after delivery.

Visible shipping damage, missing components, or an incorrect item should be reported as soon as reasonably possible, ideally within 7 calendar days after delivery. This recommended reporting period helps Huntix360 investigate the issue with the carrier but does not limit statutory rights concerning defects or problems that become apparent later.

When reasonably available, please provide:

• The order number;

• A description of the problem;

• Clear photographs or video showing the issue;

• Photographs of the product and packaging;

• A photograph of the shipping label; and

• The serial number, SKU, barcode, or identifying label, where applicable.

Keep the product, packaging, and shipping materials while the claim is being reviewed.

Huntix360 may request reasonable troubleshooting information to distinguish a product defect from an installation, wiring, power-supply, polarity, pairing, configuration, or compatibility issue. Customers must not continue using a product if doing so may create a safety risk or cause further damage.

If the issue is confirmed to be shipping damage, a product defect, an incorrect item, missing components, or another Huntix360 error, Huntix360 will provide an appropriate repair, replacement, return arrangement, price reduction, or refund in accordance with the nature of the issue and applicable law.

10. One-Year Limited Warranty

Unless a different warranty period is clearly stated on the relevant product page, Huntix360 products include a one-year limited warranty beginning on the date of delivery.

The limited warranty covers confirmed defects in materials or workmanship occurring during normal use within the published product specifications.

Depending on the confirmed issue, warranty support may include:

• Technical or troubleshooting assistance;

• Replacement hardware, cables, wiring harnesses, remotes, controllers, or components;

• Repair;

• Replacement with the same or an equivalent product; or

• A refund when the issue cannot reasonably be resolved through repair or replacement.

Unless applicable law requires otherwise, the limited warranty does not cover damage caused by:

• Incorrect installation, wiring, voltage, polarity, fuse, or power supply;

• Use beyond published load, environmental, or operating limits;

• Collision, impact, dropping, crushing, or other accidents;

• Misuse, abuse, neglect, or improper storage;

• Unauthorized modification, disassembly, repair, or altered wiring;

• Normal wear and tear;

• Corrosion, contamination, or liquid exposure beyond the published protection rating;

• Failure to follow product instructions;

• Incompatible equipment, accessories, or power sources; or

• Cosmetic damage that does not affect normal operation.

This limited warranty is provided in addition to, and does not replace, mandatory consumer rights or legal guarantees.

11. Order Cancellations

An unshipped, non-customized order may be canceled for a full refund at any time before it is dispatched to the carrier.

To request cancellation, contact support@huntix360.com with the order number as soon as possible. Cancellation is confirmed only after Huntix360 provides written confirmation.

Once an order has entered fulfillment, been transferred to a fulfillment partner, received a shipping label, or been dispatched, cancellation, interception, or recall may no longer be possible.

If the order cannot be canceled, the customer must accept delivery and follow the authorized return process if the product is eligible for return. Refusing delivery does not constitute an authorized cancellation or return.

Standard, non-customized pre-orders may also be canceled for a full refund before dispatch. Customized or personalized orders may be subject to different cancellation conditions if those conditions were disclosed before purchase and are permitted by law.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

Where permitted by law, the customer is responsible for actual costs caused by incorrect or incomplete information, including:

• Address correction;

• Shipment interception or rerouting;

• Redelivery;

• Return-to-sender shipping;

• Reshipping; and

• Carrier storage or handling fees.

Any charge or deduction will be based on actual and documented costs rather than a fixed address-change penalty.

For payment-security purposes, Huntix360 may require an order with a substantial address change to be canceled and placed again using the correct address.

13. Refused, Unclaimed, and Undeliverable Packages

Customers are responsible for accepting or collecting their package within the carrier’s required timeframe.

A package will generally be treated as a customer-initiated return when it is returned because the customer:

• Refuses delivery without authorization;

• Fails to collect the package;

• Provides an incorrect, incomplete, or undeliverable address;

• Is unavailable after reasonable delivery attempts;

• Requests an unauthorized return to sender;

• Requests cancellation after dispatch;

• Refuses to complete required customs clearance; or

• Refuses to pay applicable duties, taxes, VAT, brokerage, or carrier charges.

Huntix360 cannot normally issue a refund while the package remains in transit, is awaiting collection, is held by a carrier or customs authority, or has not been returned to and inspected by Huntix360 or its designated facility.

If the package is successfully returned, the refund will be reviewed after inspection. Where permitted by law, actual and documented return-to-sender, storage, customs, address-correction, interception, redelivery, or reshipping costs caused by the customer may be deducted.

If the package is abandoned, destroyed, seized, lost during an unauthorized return, or otherwise not returned because the customer failed to complete delivery or customs requirements, Huntix360 may be unable to issue a refund.

These provisions do not apply when the delivery failure was caused by Huntix360 or another circumstance for which Huntix360 is legally responsible.

14. European Union Managed Markets Withdrawal Rights

For eligible online purchases delivered to customers in the European Union Managed Markets region:

• Customers may cancel an unshipped order at any time before dispatch;

• Customers may exercise the statutory right of withdrawal without giving a reason by notifying Huntix360 within at least 14 calendar days beginning on the day after the final product in the order is received;

• After notifying Huntix360, the customer must return the product within 14 calendar days unless applicable law provides otherwise;

• No 15% restocking fee will be charged for an eligible statutory withdrawal;

• The customer is responsible for the direct cost of return shipping when that responsibility was disclosed before purchase and applicable law permits it;

• Huntix360 will refund the eligible purchase price and the cost of the least expensive standard outbound delivery option offered at checkout where required by law;

• Additional costs resulting from upgraded or expedited delivery selected by the customer may remain non-refundable where permitted by law;

• The customer may inspect the product as reasonably necessary to determine its nature, characteristics, and functioning; and

• Huntix360 may make a reasonable deduction for diminished value caused by handling beyond what is necessary for that inspection, where permitted by law.

Huntix360 will process the refund within the deadline required by applicable law but may withhold the refund until the returned goods are received or acceptable evidence of return is provided, where legally permitted.

These withdrawal rights are separate from remedies for faulty, unsafe, incorrectly described, or otherwise non-compliant goods. Such products are not subject to the 15% restocking fee and will be handled under applicable legal-guarantee rules.

15. Exchanges

To request an exchange, contact support@huntix360.com.

Exchanges are subject to return approval, product condition, product availability, price differences, shipping costs, address verification, and order-security review.

For a customer-preference exchange, the customer may be responsible for return shipping, any applicable restocking fee, and the cost of shipping the replacement product.

If the exchange is caused by a confirmed product defect or Huntix360 error, Huntix360 will provide an appropriate solution without charging the customer costs for which Huntix360 is responsible.

In some cases, the fastest solution may be to return the original product for a refund and place a new order.

16. Refund Processing

Once the returned product is received and inspected, Huntix360 will notify the customer whether the refund has been approved and explain any applicable fee or deduction.

If approved, Huntix360 will initiate the refund to the original payment method within 1–5 business days.

The bank, card issuer, or payment provider may require additional time to post the refund. Currency-conversion differences, exchange-rate changes, and third-party banking fees are outside Huntix360’s control.

Huntix360 may withhold a refund until the returned product is received or acceptable proof of return is provided, except where applicable law requires otherwise.

Refunds will not normally be issued to a different card, bank account, or payment method.

17. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

1. Check the original payment account;

2. Contact the bank, card issuer, or payment provider;

3. Allow for any processing period stated by the payment provider; and

4. Contact support@huntix360.com with the order number and refund confirmation if further assistance is required.

18. International and Statutory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory cancellation, withdrawal, delivery, refund, repair, replacement, warranty, legal guarantee, or consumer-protection right available under applicable law.

Depending on the customer’s location, mandatory rights may include:

• A statutory cooling-off or withdrawal period for eligible online purchases;

• The right to return defective, unsafe, or incorrectly described goods;

• The right to repair, replacement, price reduction, or refund in appropriate circumstances;

• Reimbursement of reasonable return costs for defective or non-compliant products; and

• Consumer guarantees that continue beyond Huntix360’s one-year limited warranty.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

19. Contact Us

For returns, cancellations, refunds, damaged products, or warranty support, contact:

Email: support@huntix360.com
WhatsApp: +1 (307) 533-0266

Please include your order number and a clear description of your request.

Huntix360
A Kaila Seeker LLC Brand
30 N Gould St Ste R
Sheridan, WY 82801
United States

Important: This company address does not accept product returns. Before returning any product, contact Huntix360 to obtain written authorization, the correct return address, and return instructions.