Shipping policy

Shipping Policy

Last updated: August 1, 2026

Huntix360 ships to many countries and regions worldwide. Shipping availability, cost and estimated delivery time depend on the delivery address, product availability, fulfillment location and shipping options displayed at checkout.

Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, selected European countries and other supported international destinations.

Shipping may be unavailable to certain countries, regions, remote areas, restricted zones, P.O. boxes, military addresses or locations where reliable carrier service is unavailable.

The shipping options available for the customer’s address will be displayed at checkout.

2. Order Processing Time

Orders are normally processed after payment confirmation according to the following schedule:

  • In-stock products: 3–5 business days

  • Pre-order products: 5–15 business days

If a product has a specific processing or pre-order timeframe, that timeframe will be clearly displayed on the relevant product page before purchase and will apply to that product.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time refers to the time needed to verify, prepare, inspect, pack and dispatch an order. It does not include shipping transit time.

Orders containing both in-stock and pre-order products may be shipped together based on the longest applicable processing time unless Huntix360 decides to split the shipment.

3. Order Verification

To protect customers and prevent unauthorized transactions, Huntix360 may review certain orders before shipment, particularly high-value orders or orders with unusual payment, billing, contact or delivery information.

We may contact the customer to confirm order details or request reasonable additional verification. Shipment may be delayed until verification is completed.

If the requested verification cannot be completed, Huntix360 may cancel the order and issue a refund to the original payment method.

For security reasons, we may require a customer requesting a substantial address change to cancel the original unshipped order and place a new order using the correct address.

4. Shipping Fees

Available shipping methods and charges are calculated at checkout based on the delivery address.

Orders with an eligible merchandise subtotal of US$150 or more receive free Standard Shipping.

Orders below US$150 are charged US$10 for Standard Shipping.

The free-shipping threshold is calculated after discounts and before taxes, duties, shipping charges and other non-merchandise fees.

The shipping charge and eligibility displayed at checkout are final.

5. Estimated Delivery Time After Dispatch

Estimated transit times after shipment are:

  • United States: 4–10 business days

  • United Kingdom: 5–12 business days

  • Australia: 5–12 business days

  • Europe and Canada: 7–14 business days

  • Other supported countries and regions: 7–20 business days

These estimates begin after the order has been dispatched and do not include order processing time.

Delivery dates are estimates rather than guarantees. Customs clearance, carrier delays, public holidays, severe weather, peak shopping periods, remote-area service, security checks or other circumstances outside our reasonable control may affect delivery time.

6. Fulfillment Partners and Carriers

Orders are shipped through trusted fulfillment centers and logistics partners.

Carrier selection depends on the destination, package size, service availability and fulfillment location. Customers cannot currently select a specific carrier.

An order may arrive in more than one package. If an order is split into multiple shipments, separate tracking information may be provided.

Once an order has been dispatched, the carrier or shipping method generally cannot be changed.

7. Tracking Information

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided with the order.

Tracking information may require up to 48 hours after dispatch to display its first update.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive or collect the package when necessary.

If tracking has not updated for an extended period or the package has passed its estimated delivery window, please contact support@huntix360.com for assistance.

8. Signature Requirements

Huntix360 or the carrier may require a signature for high-value orders or other shipments requiring additional delivery security.

Customers are responsible for arranging receipt of a signature-required package or collecting it within the carrier’s required timeframe.

Signature requirements may be added after the order is placed and may not always be removed at the customer’s request.

9. Delivery Address and Contact Information

Customers are responsible for providing:

  • A complete and accurate delivery address

  • The correct apartment, suite, unit or building number

  • A valid recipient name

  • A valid email address and telephone number

  • Any information required for customs clearance or local delivery

If an address needs to be corrected, please contact us as soon as possible before shipment. Huntix360 will make reasonable efforts to assist, but address changes cannot be guaranteed once processing has begun.

After shipment, address correction, rerouting, interception or redelivery may not be possible.

Where permitted by applicable law, the customer is responsible for actual carrier and fulfillment costs resulting from incorrect or incomplete information, including address-correction, interception, redelivery, return-to-sender and reshipping charges.

Huntix360 does not impose a fixed address-change penalty. Any amount charged or deducted will be based on actual, documented costs.

Huntix360 is not responsible for loss, delay, misdelivery or return caused by incorrect or incomplete information provided by the customer.

10. Customer-Initiated Cancellations

Customers wishing to cancel an order must contact support@huntix360.com as soon as possible and provide their order number.

We will make reasonable efforts to process the request, but cancellation is not confirmed until Huntix360 provides written confirmation.

If the order has not entered fulfillment or been dispatched, an approved cancellation will be refunded to the original payment method.

Once an order has entered fulfillment, been transferred to a fulfillment partner, received a shipping label or been dispatched, cancellation, interception or recall may no longer be possible.

If an order cannot be canceled before dispatch, the customer must accept delivery and, if eligible, request an authorized return under our Refund Policy.

Refusing delivery is not a valid method of canceling an order or initiating an authorized return.

11. Delivery Attempts and Package Collection

Customers are responsible for accepting delivery or collecting their package from the carrier, post office, pickup point, parcel locker, customs office or other designated facility within the required timeframe.

Customers should monitor tracking information because carriers may not always leave a physical delivery notice.

Failure to collect a package may cause it to be returned, held, abandoned, seized, destroyed or otherwise handled according to carrier or customs procedures.

12. Refused, Unclaimed and Undeliverable Packages

A package will generally be treated as a customer-initiated return if delivery fails because the customer:

  • Refuses delivery

  • Fails to collect the package

  • Provides an incorrect, incomplete or undeliverable address

  • Is unavailable after reasonable delivery attempts

  • Requests an unauthorized return to sender

  • Requests cancellation after dispatch

  • Refuses to complete customs clearance

  • Refuses to pay applicable import duties, taxes, VAT, brokerage fees or carrier charges

Customers should not refuse a package unless Huntix360 has provided written instructions authorizing the refusal.

Refusing or failing to collect a package does not guarantee that it will be safely returned to Huntix360.

Huntix360 cannot issue a refund while a package:

  • Remains in transit

  • Is awaiting collection

  • Is being held by the carrier or customs authority

  • Is undergoing a return-to-sender process

  • Has not been received and inspected by Huntix360 or its designated return facility

If the package is successfully returned, it will be inspected before a refund is approved.

Where permitted by applicable law, the following documented costs may be deducted from an approved refund when the delivery failure or return was caused by the customer:

  • Actual return-to-sender shipping charges

  • Actual non-refundable outbound shipping costs

  • Actual carrier address-correction or rerouting charges

  • Actual shipment interception or redelivery charges

  • Actual carrier storage or handling charges

  • Actual customs duties, import taxes, VAT, brokerage fees or clearance charges paid by Huntix360

  • Other reasonable and documented logistics costs directly caused by the customer’s actions

Orders that originally qualified for free shipping may still have actual outbound shipping costs. Where permitted by applicable law and disclosed before purchase, these actual costs may be deducted when the return was caused by the customer.

Huntix360 will not charge an arbitrary cancellation penalty. Any deduction will be based on actual, documented costs and explained to the customer before the refund is issued.

If a package is abandoned, destroyed, seized, lost during an unauthorized return or otherwise not returned because of the customer’s refusal, failure to collect, incorrect information or failure to complete customs requirements, Huntix360 may be unable to issue a refund.

13. Reshipping Returned Packages

If a customer requests reshipment after a package was returned because of an incorrect address, refusal, failure to collect, recipient unavailability or unpaid import charges, the customer must pay the actual return and reshipping costs before the package is dispatched again.

Reshipment is subject to:

  • Product availability

  • Carrier availability

  • Address verification

  • Customs requirements

  • Payment and order-security review

14. Lost or Stalled Shipments

If tracking shows no meaningful movement for an extended period or the package has not arrived after the estimated delivery window, please contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

Carrier investigations may require additional time. Huntix360 may wait for the carrier’s investigation before issuing a final resolution.

A package is not considered lost solely because tracking updates are delayed.

If the carrier confirms that a package was lost in transit before delivery, Huntix360 will provide an appropriate replacement or refund based on the circumstances and applicable law.

15. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, the customer should first:

  • Check the mailbox, porch, garage, entrance or other safe delivery locations

  • Ask household members, neighbors, reception staff or building management

  • Confirm that the shipping address on the order is correct

  • Contact the carrier or local delivery office

  • Allow a short period in case the carrier marked the package delivered before final drop-off

If the package still cannot be located, contact support@huntix360.com within 14 calendar days of the carrier-recorded delivery date.

Huntix360 may review the available tracking information, delivery scan, recipient signature, delivery photograph, GPS information and carrier investigation results.

A replacement or refund is not automatically guaranteed when the carrier confirms successful delivery to the address provided by the customer. Each claim will be reviewed based on the available evidence and applicable law.

For high-value missing-delivery claims, Huntix360 may request a written declaration, carrier case number, police report or other reasonable supporting documentation.

16. Damaged, Defective or Incorrect Items

Customers should inspect their order promptly after delivery.

Please report visible shipping damage or an incorrect item within 7 calendar days whenever reasonably possible. This reporting period helps us investigate the issue with the carrier but does not limit any statutory consumer rights relating to defects or other problems that become apparent later.

When contacting us, please provide:

  • The order number

  • A description of the issue

  • Clear photographs or video of the product

  • Photographs of the packaging and shipping label

  • Evidence of any visible carrier damage

Do not discard the product or packaging while the claim is being reviewed.

If the problem is confirmed to have been caused by shipping damage, a product defect, an incorrect item or another Huntix360 error, we will provide an appropriate replacement, repair, return arrangement or refund in accordance with our Refund Policy and applicable law.

17. International Orders, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees or other charges imposed by the destination country, customs authority or carrier.

Unless expressly stated otherwise at checkout, these charges:

  • Are not included in the product price or shipping fee

  • Are the customer’s responsibility

  • May be collected independently by customs authorities or carriers

  • Are generally non-refundable by Huntix360

Customers are responsible for understanding and complying with local import requirements and providing all information required for customs clearance.

Huntix360 cannot declare an incorrect product value, describe a commercial purchase as a gift or provide false customs information.

Customs inspections and clearance procedures may delay delivery. Huntix360 does not control these procedures or charges.

Orders returned because the customer refuses to pay import charges or fails to complete customs clearance will be handled under the “Refused, Unclaimed and Undeliverable Packages” section of this policy.

18. Shipping Delays

Shipping delays may occur because of:

  • Severe weather or natural disasters

  • Carrier service interruptions

  • Customs clearance

  • Public holidays or peak shopping periods

  • Remote delivery locations

  • Inventory or fulfillment disruptions

  • Incorrect customer information

  • Events outside our reasonable control

If an order has not shipped and has exceeded the stated processing timeframe without a product-specific explanation, please contact us to request an update.

When required by applicable law, customers affected by a material pre-shipment delay will be given the option to agree to the revised shipping timeframe or cancel the unshipped order for a refund.

19. Returns and Refunds

Shipping-related returns and refunds are also subject to our Refund Policy.

Original shipping fees, return shipping costs, customs duties, import taxes, VAT, brokerage fees, return-to-sender charges and similar expenses may be non-refundable when the return was caused by the customer, except where reimbursement is required by applicable law.

The customer will not be responsible for costs caused by:

  • Huntix360 sending an incorrect item

  • Huntix360 providing an incorrect address to the carrier despite receiving correct information from the customer

  • Confirmed shipping damage

  • A confirmed product defect

  • A confirmed loss while the package was in the carrier’s possession

  • Another confirmed error by Huntix360

  • A circumstance for which Huntix360 is legally responsible

Nothing in this policy limits any mandatory cancellation, withdrawal, delivery, refund, warranty or consumer-protection rights available under applicable law.

20. Contact Us

For shipping assistance, please contact:

Email: support@huntix360.com
WhatsApp: +1 (307) 533-0266

Please include your order number and a clear description of the issue.

Huntix360
A Kaila Seeker LLC Brand
30 N Gould St Ste R
Sheridan, WY 82801
United States